At SRM Trading Corporation, we are dedicated to ensuring a smooth and reliable delivery process for our customers. Please review our shipping and delivery policy to understand the terms and conditions.

1. Shipping Coverage

• We offer shipping services across Bangladesh.
• International shipping may be available upon request; please contact our team for further details.

2. Shipping Charges

• Shipping charges are calculated based on the delivery location, package weight, and size.
• Exact shipping fees will be displayed at checkout before confirming your order.

3. Delivery Timeframe

• Standard Delivery: Typically takes 3-7 business days from the date of order confirmation.
• Express Delivery: Available for select locations, with a delivery time of 1-3 business days. Additional charges apply.
• Please note that delivery timelines may vary due to unforeseen circumstances such as weather conditions, public holidays, or carrier delays.

4. Order Processing

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can use this tracking number to monitor your shipment’s status on the courier’s website.

6. Delivery Conditions

• Deliveries are made to the address specified at checkout. Please ensure all delivery details are accurate to avoid delays.
• If you are unavailable to receive the order, the delivery agent may attempt re-delivery or contact you for further instructions.

7. Damaged or Missing Items

• If your order arrives damaged or incomplete, please contact us within 24 hours of receiving the package.
• Provide photos of the damaged items and packaging for faster resolution.

8. Undeliverable Packages

• If a package is returned to us due to incorrect address information or failure to receive it, you may be charged additional fees for re-delivery.